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FAQs


Returns and Shipping Information TOP

Returns
Returns are only accepted for the following reasons
1) Wrong item shipped
2) Defective Item
3) Contents inaccurate
Trace Designs will not be responsible for returns shipping. Customers must contact Trace Designs within 24hrs of receiving product. Trace Designs will only accepts returns within 10 days of purchase. Contents must be unopened and in original condition. Mural kits are consumable. We cannot accept returns that have been used in anyway. Paint, color, and technique choices are not acceptable reasons for returns.
 
Tip: our transfer paper transfers the image to the wall through contact friction. Transfer material may leave residue on the wall. Please have original background wall paint and/or wall mark eraser products like Magic Eraser to remove.
 
Please call 877-75-TRACE for returns shipping instructions. We are happy to help you along your mural process so feel free to call if you have any questions about your kit!
 
Shipping:
Orders will be processed within 72 hours. Please allow 3-5 days for delivery depending on location and shipping choices.
Trace Designs are shipped using standard ground FedEx for a flat rates located in your checkout choices. Please call 877-75-TRACE for expedited rates. Leave your name, item to purchase, zip code, email address and phone number to receive your total.   

How does Trace Designs traceable mural kits work? TOP

That's easy! Simply Tape the transfer paper and design to the wall and trace over it using a ball point pen. The pressure of the pen will transfer the design right onto the wall. This gives you a clear "coloring book" image right on the wall. Next is the fun part... Paint by Number! You can use our suggested colors or using our color legend, you can coordinate your paint colors with accessories that are in your room!
 
Important Tip: our transfer paper transfers the image to the wall through contact friction. Transfer material may leave residue on the wall. Please have original background wall paint and/or wall mark eraser products like Magic Eraser to remove.
 


What kind of designs do you offer? TOP

Trace Designs offers murals, accents, and repeat designs which are the alternative to vinyl pvc wall decals. All of our designs kits are reusable!

Why is Trace Designs so special? TOP

Unlike wall stickers or wallpaper, Trace Designs is special:
*Gives the customer options to coordinate colors and personalize the wall space
*It's impressive. Looks like a professional painted a mural for you.You will want to show  everyone you know!
*It's original and timeless
*It's just paint! As your family grows, you can change your walls easily and inexpensively.
*Complete a wall mural for under $100- including your paint!

How is Trace Designs reusable? TOP

Trace Designs is reusable because the transfer paper is reusable. Just tape the design to another area a trace again! KITS CAN ALSO BE USED ON FURNITURE!!!

Who can use Trace Designs? TOP

Just about anyone! The 3 steps are so easy so you can involve your entire family in the process. Think of how proud they will be each time they walk into the room and see the amazing result!
Pregnant women should ask for help when using Trace Designs. All persons should avoid paint fumes. All persons using Trace Designs should follow warnings and directions on any paint related products- including rollers, paint, ladders, step-stools, primers, etc...

See our Make a Mural Party kit to see how you can throw a Trace Designs party and create a special mural for the mom-to be, baby, or anyone! Make something that will last for years to come!

What comes in the Trace Designs kits? TOP

Trace Designs kits include the wall design, transfer paper, practice copies for choosing colors, instructions, and outline marker. Once you choose your paint colors you can get small latex paints at hardware stores as well as acrylic paint from craft stores.

What kind of paint do I use with the Trace Designs kits? TOP

Use latex paints located at most paint and hardware stores as well as acrylic paints located at many major craft stores.



 


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